| 000 | 01153cam a2200325Ia 4500 | ||
|---|---|---|---|
| 001 | 4302 | ||
| 003 | BD-DhEWU | ||
| 005 | 20140611133346.0 | ||
| 008 | 110604s2001 si a g b 001 0 eng d | ||
| 020 | _a0071206787 | ||
| 020 | _a9780071206785 | ||
| 035 | _a(OCoLC)769022684 | ||
| 040 |
_aBD-DhEWU _dBD-DhEWU _beng _cBD-DhEWU |
||
| 041 | _aeng | ||
| 082 | 0 | 4 |
_a658.812 _bSTC 2001 |
| 100 | 1 |
_aStorbacka, Kaj _911789 |
|
| 245 | 1 | 0 |
_aCustomer relationship management : _bcreating competitive advantage through win-win relationship strategies / |
| 260 |
_aSingapore : _bMcGraw-Hill, _c2001 |
||
| 300 |
_ax, 159 p. : _bill. graphs, tables ; _c24 cm. |
||
| 504 | _aIncludes Bibliographical References and Index. | ||
| 526 | _aBA | ||
| 590 | _aSagar Shahanawaz | ||
| 653 | 1 | _aCustomer relations Marketing | |
| 653 | 1 | _aMarketing | |
| 655 |
_aManagement _911790 |
||
| 700 |
_aLehtinen, Jarmo R. _911791 |
||
| 856 |
_3WorldCat details _uhttps://www.worldcat.org/title/customer-relationship-management-creating-competitive-advantage-through-win-win-relationship-strategies/oclc/769022684&referer=brief_results |
||
| 942 |
_cTEXT _2ddc |
||
| 953 | _a0 | ||
| 999 |
_c4302 _d4302 |
||