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		Essentials of services marketing / K. Douglas Hoffman, John E. G. Bateson. by Hoffman, K. Douglas \| Bateson, John E. G. Series: The Dryden Press series in marketingEdition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Fort Worth : India : Harcourt College Publishers, Thomson Learning, c2002Online access: WorldCat details Availability: Items available for loan: Dr. S. R. Lasker Library, EWU (13)Call number: 658.8 HOE 2002, ... Items available for reference: Dr. S. R. Lasker Library, EWU: Not For Loan (2)Call number: 658.8 HOE 2002, ... Place hold Log in to add tags Add to cart (remove)
		Managing services marketing : text and readings / John E.G. Bateson, K. Douglas Hoffman. by Bateson, John E. G \| Hoffman, K. Douglas. Series: The Dryden Press series in marketingEdition: 4th ed.Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Fort Worth : Dryden Press, c1999Online access: WorldCat details Availability: Items available for loan: Dr. S. R. Lasker Library, EWU (4)Call number: 658.8 BAM 1999, ... Items available for reference: Dr. S. R. Lasker Library, EWU: Not For Loan (1)Call number: 658.8 BAM 1999. Place hold Log in to add tags Add to cart (remove)

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