Quality or else : the revolution in world business / Lloyd Dobyns and Clare Crawford-Mason.

By: Dobyns, Lloyd Contributor(s): Crawford-Mason, Clare Material type: Text

TextLanguage: English Publication details: Boston : Houghton Mifflin, 1991. Description: 309 p. : ill. ; 25 cmISBN: 0395574390 ; 9780395574393; 039563749X; 9780395637494Subject(s): Total quality managementDDC classification: 658.4013 LOC classification: HD62.15 | .D63 1991Online resources: WorldCat details

Contents:

TOC 1. Building good ships -- 2. New rules -- 3. Teachers and sensei -- 4. What's taught -- 5. Workers aren't the problem -- 6. Company that saved itself -- 7. Coach, not a dictator -- 8. Baldrige Award -- 9. Government and deficits -- 10. Students and pipes -- 11. Global marketplace -- 12. What now?

Summary: Summary: Combines the Quality Revolution theories of such business leaders as W. Edwards Deming, Philip Crosby, and Armand Feigenbaum, to report on how American companies need to evolve in order to compete.

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode	Item holds
Text	Dr. S. R. Lasker Library, EWU Reserve Section	Non-fiction	658.4013 DOQ 1991 (Browse shelf(Opens below))	C-1	Not For Loan		3141

Total holds: 0

Includes bibliographical references (p. 300-309).

TOC 1. Building good ships --
2. New rules --
3. Teachers and sensei --
4. What's taught --
5. Workers aren't the problem --
6. Company that saved itself --
7. Coach, not a dictator --
8. Baldrige Award --
9. Government and deficits --
10. Students and pipes --
11. Global marketplace --
12. What now?

Summary:
Combines the Quality Revolution theories of such business leaders as W. Edwards Deming, Philip Crosby, and Armand Feigenbaum, to report on how American companies need to evolve in order to compete.

Sagar Shahanawaz

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