TY  - BOOK
AU  - Walton,Richard E.
TI  - Managing conflict: interpersonal dialogue and third-party roles 
SN  - 0201088592 (pbk.) :
AV  - HD42 .W35 1987
U1  - 658.4053 
PY  - 1987///
CY  - Reading, Mass.
PB  - Addison-Wesley Pub. Co.
KW  - Conflict management
N1  - Includes bibliographies; TOC;  	Interpersonal Conflict in Organizations --
The Dialogue Approach --
Trends in Organization and the Management of Differences --
Interpersonal Aspects of Intersystem Conflict --
Relation of Dialogue to Other Approaches to Conflict Management --
Comment on the Organizational Case Histories --
Plan of the Book --
Bill-Lloyd: Negotiating a Relationship --
Background --
Starting the Meeting --
Postconfrontation Reactions and Developments --
Mack-Sy: Confronting a Deeply Felt Conflict --
Background --
Discussion with Mack --
Discussion with Sy --
Meeting After Work: Trying to Get the Issues Joined --
Staff Meeting: Sy's Outburst --
Rest, Recuperation, and Repair --
Touching Bases Before Departure --
Further Developments --
Reconciliation --
Outcome --
Fred-Charles: Searching for an Accommodation --
Background --
Confrontation: Differentiation Phase --
Continuing the Dialogue for New Insights --
Analyzing the Ongoing Process --
Outcomes from the Confrontation --
Diagnostic Model of Interpersonal Conflict --
Cyclical and Dynamic Characteristics --
Substantive and Emotional Issues --
Triggering Events --
Conflict Tactics and Resolution Behaviors --
Proliferation Tendencies --
How to Manage Conflict --
Strategic Ingredients Supporting Productive Dialogue --
Interpersonal Dialogue --
Ensuring Mutual Motivation --
Achieving Balance in Situational Power --
Synchronizing Confrontation Efforts --
Managing the Differentiation and Integration Phases --
Promoting Openness --
Enhancing Communication --
Maintaining a Productive Level of Tension; BA
UR  - http://www.worldcat.org/title/managing-conflict-interpersonal-dialogue-and-third-party-roles/oclc/14069727&referer=brief_results
ER  -