TY - BOOK AU - QUIBLE,Zane K. AU - Johnson, Margaret H. AU - Mott, Dennis TI - Business communication: principles and applications SN - 0133044297 U1 - 651.75 PY - 1996/// CY - New Jersey PB - Prentice Hall KW - Business KW - Business communication Business writing N1 - Includes index; TOC; 1. The Nature of Communication -- 2. The Elements of Communication in the Modern Organization -- 3. Elements of Effective Written Communication -- 4. The Process of Writing Business Documents -- 5. Request Letters and Memos -- 6. Good-News Letters and Memos -- 7. Disappointing-News Letters and Memos -- 8. Persuasive Letters and Memos -- 9. The Resume -- 10. Letters about Employment -- 11. Communicating through Interviews -- 12. Preparing Informal Reports -- 13. Preparing Formal Reports: Prewriting Phase -- 14. Preparing Formal Reports: Writing Phase -- 15. Administrative Communications -- 16. Oral Communication -- 17. International Business Communication -- Appendix A: Grammar Usage -- Appendix B: Punctuation -- Appendix C: Letter and Memorandum Format -- Appendix D: Legal Aspects of Business Communication -- Appendix E: Technology and Business Communication; BA UR - http://www.worldcat.org/title/business-communication-principles-and-applications/oclc/32509477&referer=brief_results ER -