Managing conflict : interpersonal dialogue and third-party roles / Richard E. Walton.
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TextLanguage: English Series: The Addison-Wesley series on organization developmentPublication details: Reading, Mass. : Addison-Wesley Pub. Co., c1987. Edition: 2nd edDescription: xi, 160 p. : ill. ; 21 cmISBN: 0201088592 (pbk.) :; 9780201088595Subject(s): Conflict managementDDC classification: 658.4053 LOC classification: HD42 | .W35 1987Online resources: WorldCat details | Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds |
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Dr. S. R. Lasker Library, EWU Reserve Section | Non-fiction | 658.4053 WAM 1987 (Browse shelf(Opens below)) | C-1 | Not For Loan | 21621 | ||
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Dr. S. R. Lasker Library, EWU Circulation Section | Non-fiction | 658.4053 WAM 1987 (Browse shelf(Opens below)) | C-2 | Available | 21622 | ||
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Dr. S. R. Lasker Library, EWU Circulation Section | Non-fiction | 658.4053 WAM 1987 (Browse shelf(Opens below)) | C-3 | Available | 21623 | ||
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Dr. S. R. Lasker Library, EWU Circulation Section | Non-fiction | 658.4053 WAM 1987 (Browse shelf(Opens below)) | C-4 | Available | 21624 | ||
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Dr. S. R. Lasker Library, EWU Circulation Section | Non-fiction | 658.4053 WAM 1987 (Browse shelf(Opens below)) | C-5 | Available | 21625 |
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| 658.4052 NEG 2003 Negotiation : | 658.4052 NEG 2003 Negotiation : | 658.4053 HAC 1995 Conflict management : | 658.4053 WAM 1987 Managing conflict : | 658.4056 BAC 2001 Crisis in organizations II / | 658.4056 BAC 2001 Crisis in organizations II / | 658.4056 BAC 2001 Crisis in organizations II / |
Includes bibliographies.
TOC Interpersonal Conflict in Organizations --
The Dialogue Approach --
Trends in Organization and the Management of Differences --
Interpersonal Aspects of Intersystem Conflict --
Relation of Dialogue to Other Approaches to Conflict Management --
Comment on the Organizational Case Histories --
Plan of the Book --
Bill-Lloyd: Negotiating a Relationship --
Background --
Starting the Meeting --
Postconfrontation Reactions and Developments --
Mack-Sy: Confronting a Deeply Felt Conflict --
Background --
Discussion with Mack --
Discussion with Sy --
Meeting After Work: Trying to Get the Issues Joined --
Staff Meeting: Sy's Outburst --
Rest, Recuperation, and Repair --
Touching Bases Before Departure --
Further Developments --
Reconciliation --
Outcome --
Fred-Charles: Searching for an Accommodation --
Background --
Confrontation: Differentiation Phase --
Continuing the Dialogue for New Insights --
Analyzing the Ongoing Process --
Outcomes from the Confrontation --
Diagnostic Model of Interpersonal Conflict --
Cyclical and Dynamic Characteristics --
Substantive and Emotional Issues --
Triggering Events --
Conflict Tactics and Resolution Behaviors --
Proliferation Tendencies --
How to Manage Conflict --
Strategic Ingredients Supporting Productive Dialogue --
Interpersonal Dialogue --
Ensuring Mutual Motivation --
Achieving Balance in Situational Power --
Synchronizing Confrontation Efforts --
Managing the Differentiation and Integration Phases --
Promoting Openness --
Enhancing Communication --
Maintaining a Productive Level of Tension.
BA
Sagar Shahanawaz
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