Dr. S. R. Lasker Library Online Catalogue

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Customers mean business : six steps to building relationships that last / James A. Unruh.

By: Unruh, James AMaterial type: TextTextLanguage: English Publication details: Reading, Mass : Addison-Wesley, 1996. Description: xii, 212 p. : ill. ; 24 cmISBN: 0201590433; 9780201590432Subject(s): Customer services -- Management -- Case studies | Customer relations -- Case studies | Success in business -- Case studiesDDC classification: 658.812 LOC classification: HF5415.5 | .U57 1996Online resources: WorldCat details
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode Item holds
Text Text Dr. S. R. Lasker Library, EWU
Reserve Section 		Non-fiction 658.812 UNC 1996 (Browse shelf(Opens below)) C-1 Not For Loan 6611
Total holds: 0
Browsing Dr. S. R. Lasker Library, EWU shelves, Shelving location: Reserve Section Close shelf browser (Hides shelf browser)
658.812 BLS 1994 Service management : 658.812 STC 2001 Customer relationship management : 658.812 STC 2001 Customer relationship management : 658.812 UNC 1996 Customers mean business : 658.827 DUB 2012 Brand management : 658.827 DUI 2002 IMC : 658.827 DUI 2002 IMC :

Includes index.

BA

Sagar Shahanawaz

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