Dr. S. R. Lasker Library Online Catalogue

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Service management : principles and practices / William H. Bleuel and Joseph D. Patton, Jr.

By: Bleuel, William HContributor(s): Patton, Joseph D., Jr, 1938-Material type: TextTextLanguage: English Publication details: Research Triangle Park, N.C., U.S.A. : ISA Press, c1994. Edition: 3rd edDescription: xvii, 328 p. : ill. ; 24 cmISBN: 1556174918; 9781556174919Subject(s): Customer services -- Management | ManagementDDC classification: 658.812 LOC classification: HF5415.5 | .B55 1994Online resources: WorldCat details
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode Item holds
Text Text Dr. S. R. Lasker Library, EWU
Reserve Section 		Non-fiction 658.812 BLS 1994 (Browse shelf(Opens below)) C-1 Not For Loan 3361
Total holds: 0
Browsing Dr. S. R. Lasker Library, EWU shelves, Shelving location: Reserve Section Close shelf browser (Hides shelf browser)
658.8101 CHS 1986 Sales training basics : 658.8101 CHS 1997 Sales force management / 658.8101 CHS 1997 Sales force management / 658.812 BLS 1994 Service management : 658.812 STC 2001 Customer relationship management : 658.812 STC 2001 Customer relationship management : 658.812 UNC 1996 Customers mean business :

Includes bibliographical references (p. 314-320) and index.

BA

Saifun Momota

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