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Stone, Florence M.

Coaching, counseling & mentoring : how to choose & use the right technique to boost employee performance / Coaching, counseling and mentoring Florence M. Stone. - 2nd ed. - New York : American Management Association, c2007. - vi, 230 p. ; 24 cm.

Includes index.

Introduction : three ways to develop high-performance employees --
Your role as a coach --
Coaching as an ongoing responsibility --
Let's talk : "should I say that?" --
Coaching traps and problems --
Why counsel troublesome people? --
How to turn around problem employees and employees with problems --
Let's talk : specific counseling sessions --
Counseling dilemmas : traps and pitfalls to avoid --
What mentoring can do to help high achievers- and you --
Mentor as a role model, broker, advocate, and career counselor --
Let's talk : face-to-face and e-conversations --
Mentoring traps to avoid --
Epilogue : your role as a leader.



ISBN: 9780814473856 (hbk.) 0814473857 (hbk.) 9780814430101 0814430104 9781621983606 1621983609

LCCN: 2006024994

Subjects--Topical Terms:
Mentoring in business.
Employees--Coaching of.
Employees--Counseling of.
Employees--Training of.

LC Class. No.: HF5385 / .S76 2007

Dewey Class. No.: 658.3124 / STC 2007