Normal view MARC view ISBD view

Hammer, Michael, 1948-2008.

Reengineering the corporation : a manifesto for business revolution / Michael Hammer & James Champy. - 1st ed. - New York, NY : HarperBusiness, c1993. - vi, 223 p. ; 25 cm.

Includes index.

The crisis that will not go away --
Reengineering : the path to change --
Rethinking business processes --
The new world of work --
The enabling role of information technology --
Who will reengineer? --
The hunt for reengineering opportunities --
The experience of process redesign --
Embarking on reengineering --
One company's experience : Hallmark --
One company's experience : Taco Bell --
One company's experience : Capital Holding --
One company's experience : Bell Atlantic --
Succeeding at reengineering. TOC

Summary:
The key to reengineering is abandoning the most basic notions on which the modern organization is founded, and the authors introduce the notion of process orientation, of concentrating on and rethinking end-to-end activities that create value for customers.



ISBN: 0887306403 9780887306402

LCCN: 92054748

Subjects--Topical Terms:
Organizational change.
Corporate reorganizations.
Reengineering (Management)

LC Class. No.: HD58.8 / .H356 1993

Dewey Class. No.: 658.406 / HAR 1993