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QUIBLE, Zane K.

Business communication : principles and applications - New Jersey : Prentice Hall, 1996. - xiii, 570 p. : ill ; 26 cm.

Includes index.

1. The Nature of Communication --
2. The Elements of Communication in the Modern Organization --
3. Elements of Effective Written Communication --
4. The Process of Writing Business Documents --
5. Request Letters and Memos --
6. Good-News Letters and Memos --
7. Disappointing-News Letters and Memos --
8. Persuasive Letters and Memos --
9. The Resume --
10. Letters about Employment --
11. Communicating through Interviews --
12. Preparing Informal Reports --
13. Preparing Formal Reports: Prewriting Phase --
14. Preparing Formal Reports: Writing Phase --
15. Administrative Communications --
16. Oral Communication --
17. International Business Communication --
Appendix A: Grammar Usage --
Appendix B: Punctuation --
Appendix C: Letter and Memorandum Format --
Appendix D: Legal Aspects of Business Communication --
Appendix E: Technology and Business Communication. TOC



ISBN: 0133044297 9780133044294

Subjects--Index Terms: Business Business communication Business writing

Dewey Class. No.: 651.75 / QUB 1996